We stand behind every product we sell. If you're not 100% satisfied with your purchase, we'll make it right. We offer a hassle-free 30-day money-back guarantee on all orders.
If you'd like to return your order for any reason, follow these simple steps:
Refunds are processed to your original payment method within 5-7 business days after we receive your returned item. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.
For defective or damaged items, we'll cover return shipping costs. For other returns, customers are responsible for return shipping fees.
If you receive a damaged or defective product, please contact us immediately at support@trendvault.com with photos of the damage. We'll send you a replacement at no cost or issue a full refund - your choice!
If you receive the wrong item, please contact us right away. We'll send you the correct item immediately and cover all shipping costs.
For hygiene reasons, the following items cannot be returned once opened:
We currently don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.
Our customer service team is here to help! Email us at support@trendvault.com and we'll respond within 24-48 hours.
Your satisfaction is our priority. We'll do whatever it takes to make sure you're happy with your purchase.